Three deals you thought were closing slipped to next quarter with no warning. When you listened to the calls afterward, the signs were all there: competitor mentions in the first half of the call, budget hesitation, and stakeholder concerns your rep missed entirely.
Leading revenue teams treat conversation intelligence as fundamental to their success, recognizing it as one of the most scalable ways to know what's actually happening in deals without manually reviewing hundreds of calls.
The market has evolved beyond simple call recording. Today's platforms range from lightweight meeting assistants to enterprise-grade platforms that connect conversation data to pipeline management with AI-powered deal insights baked in.
We evaluated 12 conversation intelligence platforms across what they do well, integration depth, time-to-value, and team fit. Let’s jump right in!
1. Outreach: Conversation insights that feed directly into deal execution
We might be biased, but we do think Outreach’s Conversation Intelligence and Insights tool is pretty great. It uses AI to capture and analyze sales conversations in real-time across Zoom, Microsoft Teams, and other conferencing platforms. The platform provides rep coaching recommendations derived from conversation analysis, identifying which objection-handling techniques correlate with closed deals.
What sets Outreach apart is how conversation insights feed directly into native deal management and forecasting capabilities within the same all-in-one AI Revenue Workflow Platform.
Outreach's Deal Agent analyzes your conversations to surface recommended CRM updates for opportunity fields, which sales teams can review and approve before syncing to Salesforce or Dynamics 365.
This keeps deal data accurate without manual entry. Outreach's deal management capabilities connect conversation insights to deal movement, providing a unified view of deal health that allows reps to prioritize winning opportunities.
Integrations: Native Salesforce, HubSpot, Microsoft Dynamics with embedded UI panels and bi-directional sync.
Best for: Enterprise and mid-market teams wanting conversation intelligence, sales engagement, and deal management in one unified AI Revenue Workflow Platform rather than stitching together multiple point solutions.
Considerations: Enterprise pricing tier, setup investment for full platform value realization across modules.
2. Avoma: Affordable meeting intelligence for small teams
Avoma provides automatic meeting recording, live language transcription, AI-generated summaries with customizable templates, and searchable conversation libraries. The platform offers modular pricing starting at $19 per month.
Built-in coaching recommendations and call scoring help managers identify training opportunities. Custom smart trackers monitor keywords and topics across conversations.
Integrations: Salesforce, HubSpot, Google Workspace, major dialers including Aircall, RingCentral, Kixie, and video conferencing platforms.
Best for: Small to mid-sized sales teams (1-200 employees) prioritizing affordable conversation intelligence.
Considerations: Designed as a focused conversation intelligence tool. Teams needing to automatically translate insights into opportunity updates or connect conversation data to forecasting workflows will require additional platforms in their tech stack.
3. Jiminny: Real-time coaching without disrupting calls
Jiminny's standout feature is real-time, incognito coaching, which allows managers to join calls invisibly and send private messages to reps during live customer interactions.
The platform provides AI-powered post-call feedback, customizable coaching scorecards, conversation transcription in 60+ languages, and revenue intelligence features, including deal risk alerts and pipeline health dashboards.
Integrations: Salesforce (with dedicated native app), HubSpot, Pipedrive, plus 20+ dialer platforms including Aircall, Kixie, and RingCentral.
Ideal for: Mid-market to enterprise teams (25-500+ seats) seeking enterprise-grade analytics with streamlined setup.
Considerations: Strong conversation intelligence and coaching capabilities. Organizations looking to eliminate the gap between conversation insights and deal execution may need to evaluate how Jiminny integrates with separate deal management and forecasting tools.
4. CallMiner: Enterprise-scale analytics with built-in compliance
CallMiner's Eureka platform analyzes 100% of customer interactions across voice and text channels using contact center-specific AI models. The platform offers pre-built topics and pre-configured scores covering quality management, compliance monitoring, fraud detection, and sales effectiveness.
Enterprise-grade compliance capabilities include automated monitoring for PCI DSS and PII regulations with auto-redaction technology and real-time agent alerts.
Integrations: Deep enterprise connectivity with native bi-directional CRM integrations including Salesforce, Microsoft Dynamics 365, and HubSpot, plus API-first architecture for 70+ CRM systems.
Ideal for: Large RevOps teams, heavily regulated industries (healthcare, financial services, government), organizations with contact center and sales hybrid models.
Considerations: Complex setup requiring enterprise resources and a steeper learning curve. Built primarily for compliance and contact center operations rather than sales-centric revenue workflows, so teams focused on deal execution will need complementary tools.
5. Fathom: Set up in minutes, not months
Fathom's cloud-based architecture lets you get started in minutes with OAuth authentication across Zoom, Microsoft Teams, and Google Meet. The platform automatically joins meetings, captures conversations, and delivers complete transcripts with AI-generated summaries immediately after calls. Seventeen built-in summary templates cover sales qualification frameworks (MEDDPICC, BANT, SPICED).
Integrations: Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot, Slack, Asana.
Ideal for: Remote-first teams conducting 10+ video meetings weekly, small to mid-market organizations (1-100 users), teams wanting quick setup without IT overhead.
Considerations: Built as a lightweight meeting assistant rather than a comprehensive revenue intelligence platform. CRM ecosystem is limited to Salesforce and HubSpot. Teams requiring advanced conversation analytics, deal management integration, or forecasting capabilities will need additional solutions.
6. Salesken.ai: Live coaching for high-volume outbound teams
Salesken.ai distinguishes itself through live coaching during active calls. The platform uses machine learning to analyze audio streams in real time and deliver AI-driven prompts for objection handling, competitor responses, and next-best actions.
Revenue intelligence features include AI-powered deal risk alerts, automated BANT/MEDDIC qualification assessments, and pipeline forecasts derived from conversations.
Integrations: Native Salesforce and HubSpot with embedded real-time insights, plus 70+ total integrations across CRM, dialer, and collaboration platforms.
Ideal for: SDR teams, outbound-focused sales organizations, high-call-volume teams (100+ daily dials per rep), BPO contact centers.
Considerations: Specialized for real-time coaching during high-volume calling. Organizations seeking to connect conversation insights directly to deal management, opportunity tracking, and revenue forecasting will need to integrate with separate platforms.
7. Trellus: In-call objection handling for cold callers
Trellus provides real-time transcription, live suggestions, including competitor battle cards and objection-handling tips, and speaking pace alerts during active calls. AI practice agents simulate prospect conversations for training.
The platform includes parallel dialing (up to 5 lines) and automated post-call workflows. As an early-stage company, Trellus offers transparent pricing ($59.99-$149.99 per month).
Integrations: Major CRM platforms, HubSpot, Aircall, plus custom integration development.
Best for: Small outbound cold calling teams prioritizing in-call coaching and objection handling.
Considerations: Very early-stage vendor with limited funding, team size, and user base compared to established competitors. Requires integration with existing sales engagement platforms. Best suited for early-stage prospecting rather than enterprise deal management.
8. Chorus by ZoomInfo: Proven platform with data enrichment built in
Chorus offers AI-powered call recording, transcription, and analytics backed by 14 proprietary technology patents. Following ZoomInfo's acquisition, the platform integrates with ZoomInfo's B2B database of 260M+ contacts to automatically enrich conversation participants with organizational charts, buying signals, and technographics.
Sentiment analysis tracks customer engagement and emotional signals. AI scorecards assess conversation quality and identify next steps.
Integrations: Salesforce, HubSpot, Microsoft Dynamics 365, Slack, Gainsight, plus Zoom, Microsoft Teams, and Google Meet.
Ideal for: Organizations wanting stable, proven platforms from established vendors, teams already using ZoomInfo data, enterprise sales organizations (100+ seats).
Considerations: Pricing has increased following the ZoomInfo acquisition. Strong conversation intelligence capabilities, though organizations looking to eliminate manual work between conversation insights and deal execution may need to evaluate how Chorus fits within their broader revenue workflow.
9. Cresta: Unified coaching across sales and support
Cresta delivers live AI agent coaching with real-time guidance during customer interactions across voice, chat, and email channels. Unlike post-call coaching platforms, Cresta enables intervention while reps can still act on guidance.
Post-interaction, Cresta generates automated coaching summaries and identifies training opportunities at scale. Custom AI coaching rules align platform recommendations to specific sales methodologies or compliance requirements.
Integrations: Major CRM and collaboration platforms.
Ideal for: Large enterprises, blended sales and support operations, organizations requiring customer interaction across multiple channels.
Considerations: Enterprise pricing positioning with setup complexity typical of large-scale deployments. Designed for coaching and agent assistance across departments rather than sales-specific revenue operations with integrated deal management.
10. Observe.ai: QA automation that covers 100% of calls
Observe.ai employs contact center-specific LLMs fine-tuned for noisy environments, overtalk, and complex multi-turn dialogues. The platform evaluates 100% of interactions automatically using Auto QA with evidence-based scoring.
Real-time Agent Copilot delivers dynamic smart scripts, objection handling prompts, compliance reminders, and knowledge base lookups. Enterprise-grade security includes automatic PII/PCI redaction and compliance support for GDPR, HIPAA, and CCPA.
Integrations: Major CRM and telephony platforms, CCaaS systems, HRIS systems, BI tools.
Ideal for: Large sales teams, compliance-heavy environments (healthcare, financial services, insurance), organizations wanting sophisticated analytics with 100% call coverage.
Considerations: Complex platform with a steep learning curve, best suited for larger organizations with dedicated resources. Built primarily for contact center QA and compliance rather than sales-focused revenue operations, so lacks integrated deal management and forecasting workflows.
11. Nooks: Virtual salesfloor with parallel dialing
Nooks provides AI-powered parallel dialing with up to 5 simultaneous lines, automatically connecting reps to the first answered call. AI-prioritized calling determines which numbers to dial based on connection likelihood. Local presence dialing improves answer rates.
The virtual sales floor creates a shared workspace where SDRs view each other's activity in real-time. AI Battle Cards deliver objection-handling suggestions during active calls.
Integrations: Salesforce, HubSpot, Slack, Apollo, video conferencing platforms.
Ideal for: SDR teams conducting 50+ daily dials per rep, outbound-first organizations, and distributed sales teams requiring virtual collaboration.
Considerations: Premium pricing (approximately $5,000 per user annually) with a narrow use case focus on outbound dialing and prospecting. Less suited for inbound or complex account-based sales. Conversation analytics are lighter than those on platforms built for comprehensive deal-level intelligence.
12. Orum: Maximum connect rates for aggressive outbound
Orum offers parallel dialing up to 10 simultaneous lines. AI detection filters voicemails, bad numbers, and dial trees in 0.5 seconds. The platform dynamically selects optimal caller IDs to minimize spam flags.
AI coaching includes automated call scorecards evaluating openers, discovery questions, objection handling, and closing techniques. Context-aware AI roleplay agents train reps on industry-specific objections.
Integrations: Salesforce, HubSpot, sales engagement platforms.
Best for: High-speed dialing teams wanting maximum connect rates and parallel dialing capacity for aggressive outbound campaigns.
Considerations: Specialized for high-volume outbound dialing rather than deal-focused workflows. Pricing available only through custom quotes. Organizations needing comprehensive conversation intelligence across the entire deal cycle will require additional tools.
Find the right fit for your team (not the most features)
Before comparing features, figure out what you're actually trying to fix. Here's what matters:
- Team size and budget: Enterprise platforms (Outreach, CallMiner, Observe.ai) offer deeper customization and scale but require setup investment. Mid-market tools (Avoma, Jiminny, Salesken.ai) provide faster setup at lower cost.
- Use case specificity: Real-time coaching platforms (Salesken.ai, Jiminny) help less experienced reps perform better in the moment. Post-call platforms (Outreach, Chorus, Avoma) excel at conversation mining and coaching library development.
- Integration requirements: Native bi-directional sync with embedded UI panels (Outreach, Chorus) supports workflow automation. Lightweight integrations (Fathom, Salesken.ai) provide data transfer without embedded experiences.
- Primary workflow: Outbound velocity teams benefit from parallel dialing (Nooks, Orum). Complex enterprise deals require unified conversation intelligence with deal management (Outreach). Compliance-heavy environments need enterprise QA workflows (CallMiner, Observe.ai).
- Compliance needs: Healthcare, financial services, and insurance organizations should prioritize platforms with documented compliance certifications. CallMiner provides documented HIPAA and PCI DSS compliance certifications with automated PII redaction. Observe.ai offers HIPAA compliance and automated PII redaction, but does not clearly document PCI DSS certification.
Team-specific recommendations:
SDR and outbound teams: Nooks, Orum, Salesken.ai (high-volume calling with real-time coaching)
Enterprise sales teams: Outreach, CallMiner, Chorus (unified platform or enterprise-grade depth)
Growth-stage sales: Avoma, Jiminny, Trellus (affordable with core capabilities)
Customer success and support: Cresta (real-time coaching), Observe.ai (cross-functional coaching)
Remote-first with simple needs: Fathom (instant setup and automatic meeting capture)
One platform beats five disconnected tools
The best platform depends less on features and more on how it fits your team's specific sales motion. Start by identifying your primary pain point, consider your team size and budget, then test with your actual data before committing.
One trend is emerging: teams consolidate fragmented tools into unified platforms. When conversation insights connect directly to deal management and forecasting, you unlock capabilities that point solutions simply can't match.
See how consolidation amplifies conversation insights
Outreach's unified approach shows why leading teams are consolidating 4-6 disconnected tools into one platform. Discover how to eliminate data silos while reducing costs and complexity.
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