Privacy

Your Privacy is Our Priority

When you use our cloud services, you are trusting us with one of your most strategic assets - your data. That’s why Outreach follows a “privacy-by-design” approach, ensuring strong privacy is built into every corner of the product, including responsible AI applications, to protect our customer’s data and maintain users’ privacy.

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Privacy compliance

Outreach is committed to protecting individuals' personal data and enhancing their privacy rights. That’s why we base our data protection and privacy standards on the General Data Protection Regulation (EU/UK) and California Privacy Legislation. Our security and data privacy controls, and certifications including ISO 27001 and ISO 27701, allow Outreach to adhere to GDPR and CCPA requirements.

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Data localization

We support customers with organizational requirements around data residency, with EU citizen data hosted in the EU.

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Sub-processors

Outreach operating as a data processor does not sell, share, or export customer data to third parties. We use customer data only to provide our service and improve our platforms. We only provide data to our sub-processors to support the processing of customer data as outlined in our customer agreements.

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Governance

Outreach offers the ability to configure the product to your operational needs including granular governance controls such as data deletion, data retention, recording consent, role-based access controls, and more.