Conversation Intelligence Platform
Give reps confidence - On demand
Outreach Kaia™ is AI Conversation Intelligence that joins and records live meetings, captures real-time transcription, and delivers on-demand confidence.
With Outreach, new reps ramp up faster, sellers run more productive meetings, and managers can tap into trends across all conversations and take action where needed.
Increase follow-ups
Bringing Kaia into your meetings increases the probability of scheduling a follow-up meeting by up to 36%
Shorten sales cycles
Kaia and Outreach AI help teams shorten sales cycles by 19%
Over 6,000 global customers trust Outreach
Key Benefits of Conversation Intelligence
Make every call count
Don’t let your reps be caught off guard with questions they can’t answer. Outreach Kaia™ delivers critical content to reps in real-time, keeping reps up to date on the latest information, and reducing reliance on manager’s availability to support reps that are ramping up.
Keep reps focused on deals, not tasks
Keep conversations on track and deals moving forward with actionable post-meeting insights. Outreach Kaia™ maximizes productivity by automating follow ups, generating meeting abstracts and providing key insights from each conversation to support the seller’s next steps.
Driven by insights, not opinions
There’s your rep’s version, the buyer’s version, and the truth of what happens in a sales call. With Outreach, remove gut-feeling from the equation, so you can guide sellers away from unwinnable deals and catch deal risks before it’s too late.
Conversation intelligence features at a glance
Real-time call recording and transcription
Record meetings and get accurate transcripts tailored to your organization’s unique vocabulary: product names, competitors, and other industry terms.
Real-time content cards
Boost confidence with enablement-created content cards generated in live meetings so reps can easily answer questions about competitors, product features, pricing, and more.
Topics & reactions
Keep track of 22 out-of-the-box topics, plus add Custom Topics you want to keep a pulse on, giving you insights into what is trending and buyer sentiment detected in every conversation.
Topics report
Understand what topics are coming up with buyers across sales stages and identify where reps have been successful to replicate across the team.
Smart Meeting Assist
Stay up to speed with an AI-generated meeting abstract, ask questions for deeper insights, and pinpoint key moments without having to listen to the full recording.
Automated Meeting Email Summary
Keep deals moving forward with an automatically created, customizable meeting summary, including action items detected, content cards triggered, participants, and more.
CRM Sync for Kaia meeting summaries
Collaborate with teams who need access to review meeting abstracts to support sellers and their accounts, even when they are not in Outreach.
Kaia playlists
Compile best-in-class-calls and share with the team to learn how to handle objections, questions, or competitive threats.
See the full power of the Sales Execution Platform
Create quality pipeline, maximize rep productivity, and drive predictable revenue growth with Outreach.
Maximize seller productivity with high-impact sequences and playbooks that help the entire sales organization efficiently create new pipeline.
Run deep, data-driven deal inspection with reps, focusing on actions that accelerate deal velocity and boost conversion rates.
Increase win rates by 26% by allowing AEs and customers to jointly drive smooth, predictable purchase processes that improve deal qualification and clarify every deal’s next steps.
Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while automatically surfacing trends, new objections, and competitive threats.
Increase quota attainment with insights that guide sellers before, during, and after critical meetings. Share examples of best practices, coach on next steps, and spot risks across every deal, without having to attend every call.
Quickly identify and prioritize the winnable opportunities, spot at-risk deals, and get actionable recommendations that increase win rates.
Confidently inspect your pipeline to detect gaps, model assumptions, and scale strategies that increase conversion rates and seller productivity.
Make forecasting less manual, more frequent, and increasingly accurate. Adjust assumptions, model scenarios, and analyze trends to increase pipeline coverage and win rates.
FAQs about Conversation Intelligence
Conversation Intelligence platforms, like Outreach Kaia™, enable revenue-focused organizations to derive actionable insights from sales conversations to improve sales execution and revenue outcomes.
Outreach Kaia™ joins sales meetings and calls live, supporting reps in the moment to handle tough buyer questions without their manager's presence. Post-meeting transcriptions, summaries, action items, and insights empower reps to keep conversations moving forward without skipping a beat, and for managers to get an unbiased view of how reps are performing.
By eliminating manual tasks before, during and after sales calls, Outreach Kaia™ Improves rep productivity, helps new reps ramp up quicker and supports managers by giving them insights into what is driving results in those sales conversations.
Outreach Kaia™ is an AI powered conversation intelligence solution that understands beyond what is said within conversations and can identify sentiment, and the context in which topics are talked about, providing richer insights about conversations, more accurate summaries and takeaways, and automating tasks that distract sellers from the conversation at hand. Conversation intelligence without AI is simply a call recorder.
Conversation intelligence platforms allow managers to review meetings and identify areas for coaching, such as handling objections or closing techniques. It provides visibility into how and when managers can intervene to support and coach reps – whether in the moment or after the call has ended. Insights derived from calls and meetings are actionable for both managers and reps, allowing them to quickly pivot and keep the deal moving forward.
Outreach Kaia™ can integrate with CRMs, video conferencing providers and other sales tools to streamline workflows and ensure seamless data flow.
Outreach Kaia™ offers features to support regulatory needs such as GDPR, data retention efforts and privacy. For more details, visit our Trust Page.