6 innovative product updates from Explore24

At Explore24, we unveiled some of our game-changing product innovations from the last year, as well as upcoming features powered by AI. If you missed the session last week, the on-demand videos are now available! 

Here’s a quick snapshot of the 6 must-see product updates we shared. From AI-driven prospecting and smarter coaching tools to customizable workflows and admin enhancements — all designed to supercharge sales efficiency. Let’s dive in!

1. Transforming Sales Prospecting with AI Agents

AI has revolutionized almost every industry, including the revenue funnel, and we’re excited to be a part of that story. At Explore last week, we announced our upcoming AI Prospecting Agent, built to optimize seller workflows, so they can focus on what they do best: build relationships and close deals. 

Our AI Prospecting Agent automates prospecting tasks, like parsing data, identifying high-quality leads, and sending personalized outreach. With human-led, AI-assisted workflows, sellers can streamline their workflows with an AI agent trained to understand your revenue funnel.

2. Evolution of Smart Coaching 

Behind every great player is a great coach — or in this case, a smart coach. Smart Kaia Coaching has been supporting sellers with real-time call feedback, self-evaluation, note recording, and more. Customers, like PushPay, have seen tremendous success in empowering sales teams to be more successful. 

The exciting news we shared at Explore is that KAIA’s capabilities are only getting better, and we’re prepared to bring more functions of smart coaching in the future. Custom topics and topic reports will enable managers to track key trends, uncover risks, and provide data-driven coaching. Upcoming features, like deeper CRM sync and KAIA live for WebEx, promise even more power in the hands of sales improvement. 

3. Better reporting and forecasting

Reporting in Outreach has always been at the heart of performance management. It’s where teams identify what’s working, what isn’t, and how efforts translate into results. But our customers reported a lack of flexibility. We listened. 

With our newest updates, Outreach now offers custom layouts. These layouts empower users to work from pre-configured templates or create entirely personalized dashboards. Metrics such as email engagement, call outcomes, meetings booked, and rep leaderboards can be easily added, resized, and customized—all delivered in near real-time with clickable drill-downs for deeper insights.

Almost as important as reporting is forecasting. And on the forecasting side, new features like Line Item Forecasting, enterprise territory syncing, and quota management streamline complex processes. Now, teams can forecast by product line and monitor pacing towards goals.

4. Streamlined Account-Based Selling 

Account-based selling requires precision, strategy, and a keen understanding of key accounts. Yet, too often, sellers are bogged down by disorganized workflows and scattered data. That’s why we’ve built tools to help teams simplify and streamline account-based selling, making it easier to focus on driving revenue from top-tier accounts.

At Explore24, we announced an upgrade to Account Plans, the core of this transformation. They centralize engagement strategies, account intelligence, and key milestones, enabling sellers to track progress and refine approaches—all in one place. With a clear plan of action, teams can stay on top of their most important opportunities.

But wait, that’s not all! The Prospect Relationship Map visually lays out key players, their roles, and relationships within each account. It’s like a playbook for strategic relationship-building, helping sellers identify decision-makers and influencers while keeping interactions personalized and impactful.

5. Outreach Mobile App

Sales don’t stop when you’re away from your desk—so why should your productivity? With the Outreach Mobile App, sellers can take their workflows on the road and crush their goals no matter where they are.

We understand our sellers are active people, so we designed a beta mobile app to help them manage work while on the go. With the mobile app, sellers can manage tasks, make calls, and log CRM activities.

And the best part? The app’s getting even better. Future updates will bring expanded features designed specifically for field reps, making it easier to stay in the loop and keep deals moving.

6. Customized Admin Dashboards

Admins are the unsung heroes of any sales operation, and we’re making their lives easier (and their teams more efficient) with powerful new tools for customization and optimization.

With features like required fields, custom data types, and CRM custom objects, admins can make sure data stays consistent and workflows run smoothly. No more chasing down missing details or untangling messy records—just clean, streamlined data that keeps the sales engine humming.

And because admins deserve insights as sharp as their spreadsheets, the Admin Health Dashboard is here to help. It offers a bird’s-eye view of platform performance, making it simple to troubleshoot issues, monitor usage, and drive better user engagement across the board.

We’ve been busy this year. And the work doesn’t stop now. We’re supercharged to continue bringing value to our customers in our products and AI solutions.

Want to learn more about our recent and upcoming product innovations? Watch the full Explore product showcase here.