See what’s new
in Outreach
Product news
The latest and greatest from Outreach
We're committed to building a platform that fuels your success. That’s why your ideas are at the heart of every product update. Explore the highlights of our latest release, designed with your needs in mind.
Retain & Expand Customer Accounts
One platform to retain and expand customer accounts
- Display product licensing and usage data in Outreach to keep tabs on critical indicators for retention and expansion.
- Product data can be used to trigger tasks related to product adoption, account retention, and land and expand motions.
Platform Services
Make our Outreach your Outreach
- Bring custom data into Outreach to unlock your unique selling workflows by creating new sales automations triggered by changes in custom objects.
- For example, you can trigger an email sequence in Outreach when a prospect has been associated with a specific campaign in Salesforce.
Coach & Improve Team Performance
AI-powered coaching
- Coach at scale with AI-assisted coaching using Smart Kaia™ Coach.
- Kaia™ uses AI to streamline coaching by identifying answers to questions where available, with deep links to those moments.
Retain & Expand Customer Accounts
Win, retain, and expand customers as a team
- Easily import existing teams from Salesforce and bring them into Outreach.
- Assign Outreach Collections to teams at scale and take action together.
Retain & Expand Customer Accounts
Eliminate cracks for customer communication
- Trigger tasks based on specific dates in the future
- Use to trigger actions for upcoming renewals, account check-in, or in relation to marketing communications and events.
Retain & Expand Customer Accounts
Automated, scalable communication
- Deploy pre-designed sequences for account management, expansion, and retention workflows including onboarding, customer training, and NPS detractor management.
- Communicate efficiently and consistently throughout your customers’ journey
Forecast & Plan
Build a global forecast
- Deploy pre-designed sequences for account management, expansion, and retention workflows including onboarding, customer training, and NPS detractor management.
- Communicate efficiently and consistently throughout your customers’ journey
Platform Services
Choose your Outreach experience
- Switch to the dark side and implement Outreach’s new dark mode for a new visual experience
- Users can choose between traditional Outreach and dark theme as they please
New customer stories
Reps at Cisco have everything they need to execute in a single place
Cisco uses Outreach to bring consistency to how their team of over 1,200 sellers engage with their customers and track success. The results: reps using Outreach are producing 85% more activity and closing more deals.
Outreach demos
The platform designed for your entire revenue team
As GTM President, David uses Outreach to inspect pipeline, improve productivity, and boost morale. Watch as he runs through how he gets the information he needs directly from the platform in the first 30 minutes of his day.
There’s more to explore
We’re constantly releasing new features and improvements to the platform. Chat with the team to see what our latest innovations could do for your team.
